Last time Shah presented, he spoke about the calls a business might be missing. This time it's the hours you already know you're losing: chasing clients for documents, following up unanswered emails, and retyping the same details into different places. We look forward to a 20 minute talk on where that repetitive work hides, what still needs a person, and how a simpler process could take some of it off your plate. No tech jargon and no hard sell.